State Farm® Insurance Agent Brian Mateer

"Been dealing with them for over a year now they are very polite I will give them that but they have a lot of glitches and their Billing System they don't call you and let you aware of them where your bill could be $200 lower than normal by mistake or $200 above you'll never know until you call them or actually get the bill or put a complaint in I would suggest going outside of Granite City for insurance at this time! Ps called today to transfer policy to another location and they gave me a hard time about the transfer. Beware of this office. Update 01-22-2025 just got new bill and is double again with new office and call them for info and some reason my billing is on monthly payments and there charging home policy twice but not vehicles. Lady looking into it because seems to be problematic with billing. When I get a call back and it's confirmed I will change the review to 5 star because they don't handle billing ,another office does.TY Update was billing department and I do apologize and hope billing system does improve on being able to understand where the issue started. Ty"

"The office staff really cares about their customers. They made the insurance process a walk in the park. Friendly knowledgeable, and always ready to tackle questions. I highly recommend them to anyone looking for an insurance agency that puts customers first!"

"Great customer service and helpful!!"

"I’ve been to other insurance offices with State Farm and this has to be the best. The girls in the office always are sure to leave me with all the info I need, especially Kelsey. They are so friendly and sweet. They always make me feel like family and not a business client. Not to mention all the money they have saved me on my insurance! You can’t find a better place to be insured!"

"The ladies in the office are the best. Alway friendly and happy to help!"

"Everyone Was Very Nice I Recommend 2 Everyone👈😄"

"Friendly, helpful staff. Great rates, and not one issue so far."

"Amazing yall need raises, hands down best insurance Experience I have ever had"

"Always great.very helpful"

"Nice people but get mixed up had to get new agent"

"Very friendly/helpful"

"Love the people that work at this location!"

"After recently having a drastic increase in my premium through another company, I reached out to a friend that got me set up with Lauren. Lauren was able to save me almost 50 dollars a month as well as get me a lower deductible. Lauren’s customer service is also amazing as she is very welcoming. I will be referring friends to this agency. Thank you much!!!!"

"I have been with this place for 15 years now and i love them never had a problem of any kind"

"Brian is on top of his game no matter when you call and he has the most friendly staff you will ever meet! Good service is easy to find here! Thank you!!"

"Love these people"

"I have been affiliated with Brian Mateer State Farm for nearly a year... He and his staff have gone above and beyond to assist me in any questions or concerns I have had... They truly care about their clients and they don’t push unwanted or un-needed policies that are unaffordable. Brian is very experienced in financial building and has always been available with any questions that might arise!"

"I experienced a personal issue with my previous insurance provider and have been very pleased with the results at the Mateer agency since transferring. I will gladly refer my family and friends to this location."

"I was originally using American Family and over the course of 2 years they boosted my rate by $20 without informing me. I had no accidents, but was told there was simply a “company wide rate increase.” Irritated, I decided to take my business to State Farm and they got me to a rate that was even lower than what I originally had with AmFam. Lauren in the office was extremely helpful to assist me with the transition to State Farm and everything went smoothly and quickly. Thank you!"

"The girls at the office contacted me to go over the new changes on my homeowners policy. Thanks so much for making sure I understood everything!"

"This agency is by far top notch. They have the best customer service and went out of their way to make sure I did what I needed to in order to get all my discounts for the lowest possible rate. I wouldn't trust my ins to anyone other then Brian and his team!"

"I've used this agency for 6 months and have literally not ONCE been billed the same amount ($125-$160) due to "electronic errors", miscommunication between their staff, and other excuses. Changing to another office tomorrow."